Frequently Asked Questions

How quickly do you complete a Bespoke watch? 

Modifications on bespoke watches will start on the third day of receiving cleared deposit. This gives customers enough time to change their mind or request changes to their chosen design. Subject to availability of parts, most bespoke modifications are completed, tested for time-keeping and dispatched within 7 to 10 working days. During holidays and busy periods this may increase by two to three days. 

Are the watches waterproof?

Yes. All watches are tested to 5ATM excluding watches from the Vintage collection.

Will you modify a Bespoke watch after the initial purchase?

Yes. Customers may return at any time to request further modifications to their bespoke watches subject to availability of parts and terms of sale. The time and costs associated with any further modifications will be taken into account before taking on such work. The turnaround time for aftersales modifications is normally 3 to 5 days after receiving the watch.

Do you modify watches purchased from your ready made collection?

No. Ready made watches are offered as is due to their specific features and functionalities. Customers wishing to modify a ready made watch can make an enquiry through the contact us page. Any such modification will be considered according to the specific watch, availability of parts as well as time and costs. Some modifications may be possible, please enquire using contact us page.

Do you adjust bracelet sizes or refit one that is chosen by the customer?

Yes. Customers can request a resizing of an existing bracelet or choose a refit with a different bracelet from our collection.

Do items arrive safely?

Yes. We take the utmost care to ensure every item is packaged to withstand the journey to our customers worldwide. We seal our boxes for added privacy.

How good is the time keeping?

All mechanical or automatic watches lose time in comparison to modern-day Quartz watches. A vintage watch that does not lose more than 3 to 5 minutes within a 24-hour period is considered to be keeping good time.

Why does the watch stop after a while?

Mechanical or automatic watches require wrist movement to charge up the movement which in turn keeps the watch ticking. If the watch is worn during inactive periods, a 20 to 30 seconds shake every few hours will ensure a full wind.

How often will the watch need servicing and do you offer a service?

The recommended time for servicing a mechanical watch will vary according to its use. Generally, most mechanical watches require a service within 3 to 5 years. We offer servicing for vintage Seiko watches only. This takes a turnaround time of 8 weeks minimally.

For any questions not covered above please use the contact us page.