How quickly do you complete a Bespoke watch?
Modifications on bespoke watches will start on the third day of receiving cleared deposit. This gives customers enough time to change their mind or request changes to their chosen design. Subject to availability of parts, most bespoke modifications are completed, tested for time-keeping and dispatched within 7 to 10 working days. During holidays and busy periods this may increase by two to three days.
Are the watches waterproof?
Yes. All watches are tested to 5ATM excluding watches from the Vintage collection.
Will you modify a Bespoke watch after the initial purchase?
Yes. Customers may return at any time to request further modifications to their bespoke watches subject to availability of parts and terms of sale. The time and costs associated with any further modifications will be taken into account before taking on such work. The turnaround time for aftersales modifications is normally 3 to 5 days after receiving the watch.
Do you modify watches purchased from your ready made collection?
No. Ready made watches are offered as is due to their specific features and functionalities. Customers wishing to modify a ready made watch can make an enquiry through the contact us page. Any such modification will be considered according to the specific watch, availability of parts as well as time and costs. Some modifications may be possible, please enquire using contact us page.
Do you adjust bracelet sizes or refit one that is chosen by the customer?
Yes. Customers can request a resizing of an existing bracelet or choose a refit with a different bracelet from our collection.
Do items arrive safely?
Yes. We take the utmost care to ensure every item is packaged to withstand the journey to our customers worldwide. We seal our boxes for added privacy.
How good is the time keeping?
All mechanical or automatic watches lose time in comparison to modern-day Quartz watches. A vintage watch that does not lose more than 3 to 5 minutes within a 24-hour period is considered to be keeping good time.
Why does the watch stop after a while?
Mechanical or automatic watches require wrist movement to charge up the movement which in turn keeps the watch ticking. If the watch is worn during inactive periods, a 20 to 30 seconds shake every few hours will ensure a full wind.
How often will the watch need servicing and do you offer a service?
The recommended time for servicing a mechanical watch will vary according to its use. Generally, most mechanical watches require a service within 3 to 5 years. We offer servicing for vintage Seiko watches only. This takes a turnaround time of 8 weeks minimally.
For any questions not covered above please use the contact us page.
DELIVERY AND COURIER SERVICE
All our watches are dispatched via Royal Mail Tracked and Signed service subject to conditions and exemptions. For a nonrefundable fee, we may agree to dispatch an order via DHL International express service upon the customer's request.
ACCEPTING ORDERS AND SHIPMENT
Upon completing your order at checkout, we will send you an order confirmation email with details of your purchase. The payment of a purchase does not mean a confirmation of our accepting an order. Our acceptance of an order is confirmed once we have dispatched the order and thereby constitutes a contract between you and us. We may cancel an order where any of the following arises:
• The item(s) in an order is out of stock
• We cannot obtain authorisation for a payment
• We identified an error in the pricing or description of a product
• You fail to meet the eligibility criteria on placing orders set out in the Terms & Conditions
• The order does not pass our verification checks
• We are unable to dispatch orders within the specified time
You are responsible for the accuracy of the email address you provide us when placing your order and that any emails sent by us to that address is intended for the correct recipient. In placing an order with us you agree to notify us immediately in writing of any changes to your email and/or delivery address. If we are unable to accept your order, this will be notified in writing to the email address you provided in the order form and issue you a full refund.
We reserve the right to limit the number of orders a single customer can place in order to ensure that all our customers have the opportunity to purchase from our vintage and bespoke range. To place a large order on our bespoke range use the contact us page to make an enquiry. We reserve the right to cancel orders that exceed our multiple purchase limit. See Terms of service for details.
SHIPPING DESTINATIONS
We deliver across the United Kingdom and all international countries. We do not ship to BFPO and PO Box addresses or any addresses we are unable to confirm.
COMBINED POSTAGE
We offer combined postage discount for a second and subsequent items purchased within a single transaction. We may offer further postage discounts on selected products purchased directly from our website.
We aim to dispatch our vintage watches within three working days of receiving cleared payments. Our bespoke watches take longer to dispatch due to the time between order confirmation and completion. We aim to dispatch our bespoke watches within 7 to 10 working days. These times may vary depending on availability, service delays and any external providers we use in our business for which we reserve the right to alter these shipping times at any time. We will regularly update our shipment times and notify customers of any delays to their orders.
We aim to dispatch orders within the specified times stated above, however, there may be delays in processing orders placed during holiday seasons. If we anticipate delays to our processing time during busy periods, we will notify you of this in the first instance. We will provide tracking information for orders once they are dispatched so that you can track the progress of your delivery with the courier service in question.
CHRISTMAS AND BANK HOLIDAYS
We endeavour to dispatch all orders placed during the first two weeks of December within the time specified. Orders placed in the week leading up to Christmas Day may be dispatched later than the times specified. We will always try to dispatch orders as soon as possible and may dispatch orders placed on or before Christmas Eve after the Bank Holiday weekend. We will provide an estimated delivery date wherever we decide to dispatch orders later than scheduled.
PRICES
We take all reasonable care to list our items correctly including the prices stated at the time of sale. However, if we find errors in the listing or the price of an item, we will correct the error and offer you the option to purchase the item at the correct price or cancel your order. See Terms of service for details.
METHOD OF PAYMENT
We accept bank transfers (IBAN) and credit card payments in respect of the following providers: American Express, MasterCard, VISA and PayPal.
You must only use credit cards in your own name. If your credit card details are not accepted for any reason your order will be void. We cannot disclose the reason for the failure of the payment for which you will be advised to contact your credit card company for further information. See Terms of service for details.
PRODUCT DESCRIPTION
The images of items on our website are for illustrative purposes only. We make every effort to ensure that product imagery are displayed accurately. We cannot guarantee that your device’s display screen accurately reflects the colour, dimensions, size and other features of the products on offer and may result in your product(s) varying slightly to those images. All sizes, weights, capacities, measurements, details of dimensions, weight, performance and consumption indicated on our website may vary slightly to the product purchased. See Terms of service for details.
PRODUCT PACKAGING
The packaging of the items may vary from that shown in images on our website and may change at any time without any prior notice to you. We may use unbranded boxes to package watches at times when we face disruptions to our business operations. See Terms of service for details.
MAKING CHANGES AND REVISIONS
Your right to request changes
To make changes to your order you must contact us as soon as possible and give us plenty of time to respond. If we are able to make changes we will confirm this with you and update you with any necessary information that results from the changes to your order. You will then be asked to confirm whether you wish to go ahead with the changes.
Our right to make changes
We may make changes to the items or changes to these terms after you have placed an order with us at any time without prior notice to you. We may notify you following a change to offer you the chance to end the contract and receive a full refund before the changes take effect. See Terms of service for details.
USE OF YOUR PERSONAL INFORMATION
We will only use your personal information in compliance with our Terms of service and Privacy policy under our Customer Service section. You can contact us to stop receiving updates from us at any time using the Contact us page.
Passing your personal information to third parties
We will only give your personal information to third parties where the law either requires or allows us to do so. For further information, please see our Terms of service and Privacy Policy.
TERMS OF THIS CONTRACT
Where we do not enforce you to do anything you are required to do under these terms, or delay in taking action in respect of you breaking the terms of contract between us and you, it will not mean you are no longer required to do those things and we will not be prevented from taking steps against you at a later date. For example, if you failed to make full payment for an item that we subsequently provide you with that we do not chase you for, we can still require you to make full payment at a later date.
LAWS GOVERNING THIS TERMS OF CONTRACT
These terms are governed by the laws of United Kingdom. See Terms of service for details.
